Terms and Conditions

Terms and Conditions


By shopping Online with Mwanaka Fresh Farm Foods, you are assured of saving time and energy which (time and energy) you can use for other things.

All our goods directly comply with the selling Laws and Regulations of the UK, Wales and Scotland.

We are able to deliver our goods to most addresses in the UK, Wales and Scotland and will notify you and give reasons if we are not able to deliver to your address.


The products listed above are generally regularly in stock. However, some, especially agricultural products, are seasonal and may not be available when you make your order.

We shall let you know if the product, for whatever reason, is not available so that you make a decision to go ahead purchasing the other products  without the one not available.


When you make your order, we request and expect you to let us know the address of the location to which the product(s) are to be delivered.  We will then provide you with information of the expected time of delivery by third party delivery service.

We expect you to ensure that someone is present at the address you have provided to receive the delivery. In the even that order is not recieved due to failure to collect, your order may be become void due to health and safety regulations regarding the preservation of any meat or poultry products.

Mwanaka Fresh Farm Foods shall not accept responsibility of damage to your products when delivered or for missed deliveries.

If possible, and with your consent, the delivery driver shall leave your delivery in a secure place or at your neighbours address in the event that you are not able to receive the parcel at the address you initially provided. Please specify the neighbour’s door number and name of the receiver in the notes section when placing your order.


Dispatching of orders shall be carried out 24 to 48 hours after ordering, except orders made after 5pm on Fridays, weekends and public holidays. These orders may be subject to a delay in delivery and will be dispatched on the next working day.


The standard cost of delivery is  £16.50 per 30kg, however if your purchase happens to exceed the maximum weight limit of 30kg,  you will be subject to an additional charge of £16.50 (the cost of an additional package). This is calculated at the weight of another single package with the maximum weight capacity of 30kg

Payment shall be done securely online  using MasterCard or Visa credit card, Switch or Delta debit card and Paypal.

To avoid unnecessary inconveniences, make sure there are enough funds in your account.


If there is an anomaly on the goods, please  contact our customer services on 01992 765 668 or by email at admin@mwanakafarmshop.com. Any claim should be made within 24 hours of receipt of the goods.

A refund can be made upon our receipt of your request provided that visual evidence is received by us.  You will then receive a refund to the amount of your affected order products, this will be deposited to your account of purchase within 3 -7 workings days depending on your bank and or account provider.

If you decide to cancel your order, we request that you inform us within 12 hours after you order.  Failure to give adequate notice of your cancellation may result in your order still being charged.

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting Mwanaka Fresh Farm Foods & Butchery’s terms and conditions. “Mwanaka Fresh Farm Foods & Butchery”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of Mwanaka Fresh Farm Foods & Butchery’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We are committed to protecting your privacy. Authorized employees within Mwanaka Fresh Farm Foods & Butchery on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible


We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Mwanaka Fresh Farm Foods & Butchery will only be in connection with the provision of agreed services and products.



The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Mwanaka Fresh Farm Foods & Butchery:

  •    excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Mwanaka Fresh Farm Foods & Butchery’s literature; and
  •    excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Mwanaka Fresh Farm Foods & Butchery of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Mwanaka Fresh Farm Foods & Butchery does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


We accept all major Credit/Debit Cards, PayPal as acceptable methods of payment. All goods remain the property of Mwanaka Fresh Farm Foods & Butchery until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.


Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Mwanaka Fresh Farm Foods & Butchery. Mwanaka Fresh Farm Foods & Butchery does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify Mwanaka Fresh Farm Foods & Butchery, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.


We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Mwanaka Fresh Farm Foods & Butchery on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites Mwanaka Fresh Farm Foods & Butchery’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.


You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Mwanaka Fresh Farm Foods & Butchery will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Copyright and other relevant intellectual property rights exists on all text relating to Mwanaka Fresh Farm Foods & Butchery’s services and the full content of this website.

Mwanaka Fresh Farm Foods & Butchery’s logo is a registered trademark of Mwanaka Fresh Farm Foods & Butchery in the United Kingdom and other countries. The brand names and specific services of Mwanaka Fresh Farm Foods & Butchery featured on this web site are trade marked.


We have several different e-mail addresses for different queries. These and other contact information, can be found on our Contact Us link on our website or via Company literature or via Mwanaka Fresh Farm Foods & Butchery’s stated telephone, facsimile or mobile telephone numbers.


Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Mwanaka Fresh Farm Foods & Butchery to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Mwanaka Fresh Farm Foods & Butchery.


Mwanaka Fresh Farm Foods & Butchery reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.